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SHIPPING

All Sozo Hair Health orders over $50 qualify for FREE express shipping in Australia. If your order value is less than $50, you will receive a small shipping fee of $8 at the checkout.

With our express shipping, orders have an estimated delivery time of 1-3 business days.

International orders will be shipped with FedEx International. Shipping costs will apply to your specific country/region and will be calculated at the checkout. You, the customer, are responsible for any duties and taxes charged by the carrier.

RETURNS

During the packing process, we do our very best to thoroughly check every order. However, if something has arrived damaged or it is incorrect, we will certainly make it right and send you exactly what you purchased.

We always recommend that you review the ingredient list of each product and our full Ingredient Glossary before making your purchase. If you do experience any type of medical reaction, please contact us immediately with photographs of your condition and see a medical professional. If your situation is verified, we will provide you with a full refund. 

What hair type is Sozo Hair Health best suited for?
We have used all-natural ingredients to formulate products that are suitable for all hair types.

Is this safe to use on coloured hair?
Yes, all of our products are colour safe.

Do the Sozo Hair Health products contain any chemicals?
We are proud to say that our all natural hair products are formulated with only the best natural ingredients. This means our Australian haircare is free from all sulphates, silicones, parabens, phthalates, PEGs, perfumes and animal testing.

Are these products safe to use on children or when pregnant and/or breast feeding?
Because our Australian made haircare is formulated without any harsh chemicals or hidden nasties, it is safe for the whole family. However, we always do recommend you seek medical and/or professional advice to ensure each and every ingredient is suitable for your personal health.

See more FAQs here.